Terms & Conditions of Sale
Purchase of any products sold by Rivuss shall be subject to and expressly limited by the terms and conditions contained herein. No changes to, waiver of, or addition to any of these terms and conditions shall be effective unless agreed to in writing and signed by Rivuss. Buyer acknowledges and agrees that these terms and conditions supersede the terms and conditions of any purchase order or other documentation used by Buyer and, except for delivery and billing addresses, quantities, prices and items ordered, any conflicting or additional terms are void and have no effect, but that Buyer may place orders by use of purchase orders and other documentation for its convenience purposes only. Notwithstanding the foregoing, Rivuss reserves the right at any time to amend these terms and conditions of sale, and Buyer shall be deemed to accept such amended terms and conditions of sale by ordering products herein offered after the date of such amendment.
We may refer to the various terms and conditions at different locations on our website. While we have attempted to avoid it, in the event of any conflict between any of the terms and conditions and any statements on our website, both terms and conditions shall apply. Nothing in our website is intended to, nor shall it, alter, modify, expand, restrict, or conflict with the Terms and Conditions of sale.
To view General Terms and conditions of Use , click here.
Prices; Validity of Quotations
All pricing quotes must be documented in writing and signed by Rivuss to be valid. All prices are quoted in U.S. Dollars and firm for 30 days from the date quoted. Rivuss reserves the right to change the prices and specifications of its products without notice at any time prior to acceptance of the order and receipt of full payment by Rivuss. All payments must be in U.S. Dollars.
Any tax, assessment, duty, custom or other fee of any nature imposed upon the products, their sale, transportation, delivery, use or consumption shall be paid by Buyer in addition to the price quoted or invoiced. Buyer must provide Rivuss with a resale/exemption certificate in order to avoid the withholding of applicable taxes. No refund or adjustment to previously withheld taxes will be made by Rivuss thirty (30) days after the invoice date.
All payments must be in U.S. Dollars. Rivuss requires a pre-payment along with the orders to process and the balance before shipping. If Rivuss offers credit terms to its buyer's, upon approval for a line of credit, buyer's are given a Net 30 account. A "Net 30" account is defined as a credit line in which the customer may pay up to 30 calendar days after the Invoice is issued. Due date is calculated from date of invoice, not date of goods received. Credit card payments will not be accepted without prior approval from Rivuss. Buyer's obligation to pay outstanding invoices and all other amounts is absolute and unconditional and is not subject to any abatement, reduction, set-off, defense, counterclaim, interruption, deferment or recoupment for any reason whatsoever. Balances remaining unpaid at due date are subject to an interest charge of 1.5% per month or the highest rate permitted by law, whichever is lower, until paid. Any discounts, rebates, credits, or other fees due or owed to Buyer will be applied against delinquent balances before payment or reimbursement is made.
All billing disputes must be notified with one (1) month of the applicable invoice date or else it will be deemed to be waived. If Rivuss agrees with the billing dispute, Rivuss will credit the Buyer with the amount agreed-upon billing dispute.
Rivuss reserves the right in its sole discretion to require prepayment from any Buyer at any time and may refuse to sell and/or withhold further shipment until all overdue balances are made current. Buyer shall be liable for, and shall reimburse Rivuss for all costs and expenses it may incur in connection with collection of any amounts owed to Rivuss or enforcement of its rights, including without limitation, reasonable attorneys' fees and expenses, court costs, and costs of collection agencies.
Your order begins processing immediately after a deposit or full payment has been received by Rivuss. In the unlikely event that you wish to cancel your order, you can contact our Business Sales Specialist by phone at 1 (855) 5-RIVUSS to cancel your order. Rivuss does not guarantee that any order placed can be canceled. If you have changed your mind about the order and it is too late to cancel, you can return any unwanted items in accordance with the Return Policy. There are no cancellations on any special or custom-made orders after one week of the original order date.
Goods Returns / Exchange Policy
To qualify under return / exchange policy, item must be unused. Rivuss will not accept returns of used items, items damaged during installation and missing items. Product returns are subject to the following conditions:
We offer 30 days returns or exchange policy from the time of order delivered. Rivuss will not accept any returns or exchange after 30 days of order delivery date. All returns are subject to the prior authorization of Rivuss, in its discretion. Buyer must notify Customer Support at 1-(855)-5-RIVUSS to receive a Return Merchandise Authorization number and complete a (RMA) Return Merchandise Authorization Form. The RMA form requires model number, quantities along with a specific reason for return. Customer Support will either authorize or deny the request for return. Only items appearing on an approved Return document are acceptable for return. All authorized returned goods must be shipped freight prepaid to the Rivuss location indicated on the Return document, except Rivuss will pay freight costs for Product shipped-in-error. Product returns will only be accepted from the original buyer i.e. Trade Partner. Product returns will not be accepted from direct customers and third party companies. Rivuss will issue credit memo on the net purchase price of authorized returns. Return credit can only be used against future purchases. There will be no returns / exchange on special orders, custom-made orders and items that are not typically listed for sale on the website.
No restocking fee shall be applied on returned or exchanged merchandise that are received in its original condition and packaging. Rivuss is not responsible for lost, misdirected, improperly packaged, or damaged returned items and package. It is buyer's responsibility to return the items properly packaged, insure the return and use a traceable carrier that can provide the delivery confirmation. No refunds will be made on any returned items that are damaged during return shipping. Transportation damaged items received at our warehouse are the responsibility of the shipper. The shipper must initiate any claims for damages and payment for said damages will be made to the shipper. Rivuss will cooperate fully with the courier regarding proof of damage.
Shipping and Delivery
Standard shipping is done via all major ground carriers, including FedEx, UPS and United States Postal Service (USPS). If product is in stock then allow up to 2-3 days for warehouse processing or else it might take 8-12 weeks for delivery of some orders. Once your order leaves our warehouse, transit time is up to 5-7 business days within the 48 continental U.S states, based on your location. Before shipping your order, each piece is carefully inspected by our quality control department, fully insured and properly packaged ensuring that your purchase will exceed expectations when it arrives to your door.
A buyer is liable to pay Shipping, insurance and processing charges for the items ordered and delivered to its destination. We do our best to provide you with accurate charges and delivery times, but please note that these times are estimates only. Buyer also has the option to arrange pickup from our shipping facility. In this case it becomes buyer's responsibility for the freight and insurance charges of the goods.
Shipping Outside United States
Shipping charges on orders shipping outside the 48 continental states are calculated on a case-by-case basis. Import fees, brokerage charges, and government taxes are not included in shipping quotes and charges do not include these fees. Unless otherwise stated on the quote, payment of these charges is the sole responsibility of the buyer.
Rivuss will refund the amount paid in US Dollars at time of purchase. We are not responsible for fluctuations in the exchange rate or any additional credit card charges.
Damaged, missing or improper Items
Buyer must inform RIVUSS within 5 days of delivery of any items that are damaged, missing, or goods that were ordered in error by buyer. Thus these items would not conform to the terms and conditions of sale. If such claim notice is not given within 5 days of receiving RIVUSS products, buyers shall be bound to the terms and conditions of the order. Inspection of the materials received is the buyers responsibility. If an item is damaged and is need of replacement, RIVUSS will ship a new item for the damaged goods. Buyer will be responsible in keeping damaged item in its original packaging material until it's replaced by another item from RIVUSS. Buyer may be requested to provide photographs or other evidence to prove that the merchandise is damaged or misplaced or might be asked to send merchandise back to RIVUSS headquarters. Rivuss will file an insurance claim with the designated shipping company. If these guidelines are not met within the 5 day period, RIVUSS will not accept the damaged item claims and will not be liable in replacing such items or filing claims with the shipping company.
Governing Law And Choice Of Forum
The laws of the State of New York (without giving effect to its conflicts of law principles) govern all matters arising out of or relating to these General Terms and Conditions of Sale, including, without limitation, their validity, interpretation, construction, performance, and enforcement. All legal proceedings arising out of or in connection with these General Terms and Conditions of Sale shall be brought solely in the City of New York, State of New York. Should any portion of these terms and conditions be held invalid for any reason, the remainder of these terms and conditions shall remain in full force and effect.